The last couple of days at work have been very frustrating. Some new rollouts had caused a steady increase in calls pretty much throughout the day, and my personal feeling is that we have been ill-prepared for it. We've lost four members of our regular staff, though one of those is only on military duty, and it was a long time before any steps were taken to "replace" them. It wasn't until last week that some additional staff was brought in to support one of the new rollouts that some of the Help Desk regulars had been supporting exclusively.
I'm still not sure we're adequately staffed. The high call volume and the frustrated and sometimes combative callers have sapped my energy and left me frustrated and with low morale.
No comments:
Post a Comment